Privacy policy
What information we collect
We collect personal information when you:
Fill in forms or contact us
Use our services
Visit our website (cookies)
We may also receive data from trusted third parties such as insurers, data providers, and public sources.
How we use your information
We use your data to:
Provide insurance services and process claims
Manage your policy (renewals, changes, cancellations)
Meet legal and regulatory requirements
Prevent fraud and carry out checks
Communicate with you about your account
Send marketing (where allowed)
You can opt out of marketing at any time.
Who we share your information with
We may share your data with:
Insurers and brokers
Service providers and IT partners
Regulators and legal authorities
Fraud prevention and credit agencies
We never sell your personal data.
International transfers
If your data is transferred outside the UK, we ensure it is protected using approved safeguards.
Automated decisions
We may use automated systems to assess applications and pricing, but all decisions can be reviewed by a person.
How long we keep your data
We only keep your data as long as necessary for our services and legal obligations.
Your rights
You have the right to:
Access, correct, or delete your data
Object to or restrict how we use it
Withdraw consent (where applicable)
Contact us to exercise your rights.
Cookies
We use cookies to improve your experience and analyse website usage. See our Cookie Policy for more details.
Contact & complaints
Email: complaints@nationalbreakdown.com
Phone: 01274 288488
You can also contact the UK regulator (ICO): ico.org.uk
Updates
We may update this policy from time to time.
Last updated: 10 December 2025
Contact
National Breakdown, Office 1, 1 Link 606 Office Park, Bradford BD6 1YA
0800 027 2326
brokers@nationalbreakdown.com
Legal
International Breakdown Ltd trading as National Breakdown. Registered in England & Wales Number 03917880. Authorised and regulated by the Financial Conduct Authority (FCA) Our FCA registration number is 313459. VAT reg 155373602